Last updated: September 30, 2025
1. Who We Are
This privacy policy explains how Khalid Smith trading as “Escape Marketing Stress” (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website at escapemarketstress.com or use our services.
Contact Details:
- Name: Khalid Smith
- Business Name: Escape Marketing Stress
- Address: 20-22 Wenlock Road, London, N1 7GU
- Email: hello@escapemarketstress.com
2. Information We Collect
2.1 Information You Provide Directly
- Contact Information: Name, email address, phone number, business name
- Business Information: Details about your medical spa, services offered, current marketing challenges
- Communication Records: Records of our conversations, emails, and support requests
- Payment Information: Billing details (though payment processing is handled by third-party providers)
2.2 Information Collected Automatically
- Website Usage Data: Pages visited, time spent on site, referring websites
- Technical Information: IP address, browser type, device information, operating system
- Cookies and Tracking: We use cookies and similar technologies to improve your experience
2.3 Information from Third Parties
- Social Media Platforms: When we manage your Facebook advertising, we may access campaign data and insights
- Analytics Services: Data from Google Analytics and other website analytics tools
3. How We Use Your Information
3.1 Providing Our Services
- Delivering Facebook advertising management services
- Creating and managing advertising campaigns
- Providing strategy consultations and reporting
- Customer support and communication
3.2 Business Operations
- Processing payments and maintaining accounts
- Improving our services and website functionality
- Analyzing website performance and user behavior
3.3 Marketing and Communication
- Sending service updates and important notices
- Marketing communications (only with your consent)
- Following up on inquiries and leads
3.4 Legal Compliance
- Complying with legal obligations
- Protecting our rights and preventing fraud
- Responding to legal requests
4. Legal Basis for Processing
We process your personal data based on:
- Contract: To provide our advertising management services
- Legitimate Interest: For business operations, service improvement, and direct marketing to existing clients
- Consent: For marketing communications and certain cookies
- Legal Obligation: For compliance with tax and legal requirements
5. Information Sharing
We do not sell your personal information. We may share your data with:
5.1 Service Providers
- Facebook/Meta: For advertising campaign management
- Payment Processors: For handling transactions
- Analytics Providers: Google Analytics and similar services
- Email Services: For communication and marketing
- Cloud Storage: For secure data storage
5.2 Legal Requirements
- When required by law or legal process
- To protect our rights or prevent illegal activity
- In connection with business transfers (with your consent)
6. Data Retention
- Client Data: Retained for the duration of our service relationship plus 6 years for tax purposes
- Website Data: Analytics data retained for 26 months
- Marketing Data: Until you unsubscribe or withdraw consent
- Legal Requirements: Some data may be retained longer for legal compliance
7. Your Rights Under UK GDPR
You have the right to:
- Access: Request copies of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data (subject to legal obligations)
- Restrict Processing: Limit how we use your data
- Data Portability: Receive your data in a portable format
- Object: Object to processing based on legitimate interests
- Withdraw Consent: For processing based on consent
To exercise these rights, contact us at hello@escapemarketstress.com.
8. Cookies and Tracking
Our website uses cookies for:
- Essential Functions: Website operation and security
- Analytics: Understanding website performance (Google Analytics)
- Marketing: Tracking conversions and improving advertising
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Limited access controls
- Secure data storage with reputable providers
10. International Transfers
Your data may be transferred to and processed in countries outside the UK, including:
- United States: For services like Google Analytics and Facebook advertising
- European Union: For various cloud services
We ensure adequate protection through appropriate safeguards such as adequacy decisions or standard contractual clauses.
11. Children’s Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from children under 16.
12. Changes to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or website notice.
13. Contact Us
For questions about this privacy policy or to exercise your rights:
Email: hello@escapemarketstress.com
Post: Khalid Smith, 20-22 Wenlock Road, London, N1 7GU
14. Complaints
If you’re unhappy with how we handle your personal data, you can lodge a complaint with the Information Commissioner’s Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF